Amazon Ireland has been selling its products online since 2015.
But the business model hasn’t always been so successful.
In February, we visited the company’s Dublin HQ and met the team behind its ecommerce business.
Here’s what we learned: Amazon Ireland is not only a company that makes goods for Amazon, it’s also a tech giant, a company with a strong emphasis on customer service and innovation.
It’s no wonder that, as a result of its success, Amazon has been buying up and reselling everything from cars to toys.
This month, we went to the company´s Dublin HQ to meet the people behind its business, who had been working on the business for a while.
We also learned about its plans to open an office in Dublin, which is expected to be operational by the end of 2020.
At the heart of Amazon Ireland are three core areas: logistics, distribution and retail.
The logistics group, which handles shipping and logistics, has been responsible for Amazon´s online store since it launched in 2009.
Since then, Amazon’s ecommerce operations have grown to include over 400 stores and its Amazon Prime service, which gives people a free trial of Amazon products.
While it is a large business, Amazon does have a long list of products it sells on its site, and those products can be ordered online.
However, the logistics group has a huge range of products, and as a whole, it accounts for more than a third of Amazon’s online sales.
We met with three members of the logistics team, each of whom had spent years in the logistics industry.
“Amazon is a global company, and that has meant it has a very diverse product range, with products from hundreds of different countries and regions,” said Mr. Gábor O’Neill, the group´s vice president for logistics and distribution.
He added that Amazon has had to “focus on making sure that we have the best possible logistics team in order to deliver the highest quality products”.
“We have to get our logistics people to a level where they can deal with the challenges of Amazon,” Mr. O’Neil added.
According to Mr. Jónsdóttir, who works in logistics, it is the delivery team who decide what goes on the shelves and what goes in the bins.
When he was first appointed as logistics manager, he was told he would have to deliver products to Amazon warehouses.
“[Amazon] told me, ‘You don’t need to deliver stuff to Amazon; you need to do everything yourself’,” he said.
As a result, he and his team were sent out to do tasks that would make it difficult for him to do his job.
Mr. O´Neill said that his team “often had to do a lot of manual work”.
For instance, he had to send boxes of Amazon merchandise to Amazon, which was not a simple task for his team.
On the day the boxes were supposed to arrive at the warehouses, Mr. Lázaro, the vice president of logistics, asked for a call.
During the call, Mr Lábry, who is in his early 40s, told Mr. Olsson, who was in his late 30s, to check if Amazon had picked up his shipment.
Then, he told Mr Olsson to go and pick up his own box.
Eventually, Mr Olson did just that, but the company had already shipped the boxes.
After the fact, he decided to do some extra work for Amazon.
With the boxes gone, the team was able to work on a project that involved moving packages from one warehouse to another.
Now, when Amazon ships out products, the entire process can take up to five hours.
So, when the logistics company had to deliver a shipment, the person on the ground was responsible for making sure the boxes arrived safely.
These types of tasks are what Amazon has developed into a big part of its online retail business.
In addition, Amazon is a company where its staff are required to take responsibility for their work, and this is something that has always been a big challenge for the logistics manager.
And Amazon’s customers have always been the ones who have been complaining about how difficult it was to find and buy the goods that they needed online.
The customer complaints have been loud and clear.
Last year, Amazon was forced to pay $4 million to settle a class action lawsuit brought by customers who said they were unable to buy the items that they had ordered online and instead ended up paying for goods that were “off-brand”, including products that didn’t even have Amazon logos on them.
Despite this, the company has also been praised for its customer service.
Earlier this year, the Amazon team took a trip to the United Kingdom to meet customers who were concerned about the quality of their Amazon orders.